As most complaints can usually be easily and amicably resolved it is expected that in the first instance, a complainant should contact the students' union staff member who is most immediately relevant to the matter in hand for complaint resolution.
The union has a Bye-Law governing its formal complaints procedure. You can view a copy of the Byelaw here. Members seeking to make a formal complaint should follow the procedure outlined in the byelaw to the relevant person as specified below.
Complaints should be made in writing and clearly define:
The relevant investigating officer will ensure:
The complaint mechanism created by Education Act 1994 does not interfere with licensees obligations to the courts concerning the running of licensed premises. A licensee has the right to exclude persons from the premises in appropriate circumstances.