Our advice service

PLEASE NOTE: Due to staff illness we are unable to offer our advice service on Friday January 18 and Monday January 21 2019. If you are in need of support, please contact The Base or speak to your personal tutor or college welfare adviser. We apologise for any inconvenience caused, and will be operating as normal from 9am on Tuesday January 22.

We’re here to fight your corner and make sure you get everything you need while you’re at Lancaster. If things go wrong during your time here and you need help working out what to do next, your students’ union is by your side to help you through it. We can support you through whatever may happen – just ask us how we can help.

Our Advice service is a free, non-judgemental and confidential support service, and we’re on your side. Our team of professional advisors can support any registered students at Lancaster University.

What makes us different to other support providers? We are an independent organisation and separate from the university, so we are best placed to provide you with impartial advice - so if you are in dispute with the university you will always have someone to turn to.

Got a problem you want help with?

Setting up an appointment is easy. Just get in touch with us:


01524 593765

Drop in at the students’ union Welcome Desk in Bowland Main.

Want to find out a little bit more about our service?

We’re confidential

How we work