A number of essential Student's Union services continue to be available to students during this challenging time.


Help & Advice

In light of the ongoing Coronavirus outbreak and suspension of on-campus classes, some services will now be facilitated by email including, the Welcome Desk help and SU Advice services. The Advice service will continue to operate during normal working hours (9AM-5PM Monday - Friday). If you need any support please don't hesitate to get in touch, the team are here for you as always.


We are receiving a high volume of help desk enquiries. Due to COVID-19, a number of staff are furloughed and Welcome Desk help responses may be delayed. If your enquiry is urgent please contact the Advice team as above, otherwise, appropriate staff members will respond to your help enquiry upon their return. We thank you for your patience during this challenging time.



The Advice team are working hard to respond to all of your queries during this difficult time.

To help, the team have put together some responses to frequently asked questions regarding private rented housing which you can access here and a template email for you to send to your landlord.


Central Supermarket

Central is now operating on reduced opening hours. From Monday, March 23, it will open Monday-Saturday 9AM-6PM and 10AM-6PM on Sundays and with new guidelines in a bid to reduce the risk of spreading Coronavirus, protecting both staff and customers.

  • We will be reducing the number of customers allowed in-store to 5 at any 1 time

  • You will be required to wait at the till point until called forward to be served, respectfully allowing at least a 2-metre safe distance between yourself, members of staff and other customers
  • The store will only be accepting card payments until further notice
  • Please be mindful of others when shopping and only purchase as much as you need



Central is also working with the university to put together essential Food Boxes for any students living on campus or in Lancaster town centre. If you're self-isolating or anxious about heading out, there is no need to leave your accommodation to buy food. Get Food Boxes delivered direct to your door.

Order Yours Here


If you're struggling financially and you are worried about your ability to provide yourself with sufficient food, we're here for you. We have a limited number of emergency provisions (due to national supply chains) for any students still living in Lancaster, in desperate need of food aid. Our Food Boxes will contain essential store cupboard staples (all vegetarian) to help you get through this time.

Our stock is incredibly limited, so please understand that this service is limited and is only for those in need. To order your Food Box please contact the SU Advice team directly on and they will arrange to get it to you. Please also advise at this point if you are self-isolating.



In response to the COVID-19 pandemic in partnership with Lancaster University, we are setting up a volunteering network to provide practical support to on-campus communities.


For more information please contact our Volunteering team. If you are interested in community volunteering please contact Lancaster CVS via completing the form below.

Volunteering Form


The Officer Team

Just because you're in isolation, doesn't mean you have to feel isolated. The Full-Time Officer team have set up a Corona Community Facebook Group where you can share 'positive experiences together during these unprecedented times'. Over 1.6K members are already sharing share tips, ideas and support.

You can also keep in reach the officers via the FTO Facebook page.

SU Living

Our Living housing provider has put together advice and information for it's tenants during this time, which can be found at Living will continue to offer full repairs, maintenance and cleaning services, but please note, the Living office is now operating remotely in line with government guidelines. You can reach Living at:


The Sugarhouse

As mentioned prior, The Sugarhouse regrettably remains closed until further notice.



Some upcoming events have been affected, you can find out which events are currently cancelled here

Furthermore, all non-essential activity for student groups will no longer go ahead at the current time. This includes fixtures, socials, events, meetings, forums for student groups including; JCR's, PTO's, societies, sports teams, college teams, student media teams and volunteering.


If you're unsure about any pre-planned meetings or events, please contact our welcome desk team for guidance. 


Stay safe and remember, we're here for you 💜


Relevant News Stories

ARTICLE Self-isolating on campus? You can buy Central food online thanks to the university and students' unions Food Boxes.  

ARTICLE Emergency food provisions are available for those in financial difficulty.  

ARTICLE Workout (from home) Wednesdays | Week 1

ARTICLE During this unprecedented time we're supporting local Foodbanks.

ARTICLE Lancaster Council for Voluntary Service appeal for volunteers.

ARTICLE Officer team set up a Corona Community Facebook Group